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The Business Office Team - Powered by Citadel Outsource Group

Leadership Team

Glenda M. Tankersley, CPAR
CEO & Co-Founder

The co-founder of Citadel Outsource Group, Glenda Tankersley began her healthcare career in the business office of Nashville’s Baptist Hospital; during her three-year tenure there, she held the positions of Customer Service Representative, Billing Specialist, and Liaison between the hospital and the Institute for Reconstruction and Plastic Surgery. She subsequently moved to a hospital business- office outsourcing firm, where for eight years she served in capacities ranging from on-site Project Manager and Interim Business Office Manager to Operations Manager, Senior Operations Manager and Associate Vice President of Operations. She managed more than $700 million in annual gross charges while maintaining responsibility for more than 130 FTEs. Under her leadership, patient cash at one large inner-city hospital increased by more than $20 million annually.

Responsible for all operations of Citadel Outsource Group, Ms. Tankersley also currently serves as Interim patient financial services director for a large medical center in Texas. A Certified Patient Account Representative, she assisted in the creation of several chapters of the CPAR certification study manual for the Tennessee Chapter of HFMA.

Julie Wolff
Vice President, Sales & Marketing

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As Vice President, Sales & Marketing at Citadel Outsource Group LLC., Mrs. Wolff brings more than 25 years of business development experience with 15 years focused exclusively to healthcare revenue cycle management working with top-tier national healthcare systems to critical access and small community based hospitals.

After a successful fourteen-year career as VP, Sales with a national healthcare revenue cycle outsourcing firm, she joined forces with former colleagues sharing a similar vision at Citadel. In her executive role, she specializes in developing and delivering solutions and processes that help providers create an optimal patient experience while maximizing reimbursement from the delivery of care.

She possesses the knowledge and expertise encompassing patient access functions, the full cycle of claims adjudication, and complex system conversions. Mrs. Wolff has presented educational workshops to patient financial services executives focused on healthcare revenue cycle best practices, state and federal legislation governing the adjudication process, and creating effective appeal strategies. Mrs. Wolff been involved in HFMA for over 15 years and is a current member of the Heart of America Chapter.

Bonnie Holland
Vice President, Revenue Cycle Services

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Mrs. Holland has over 30 years of healthcare revenue cycle management and consulting experience working with large, national healthcare facilities to smaller community-based and acute care hospitals. In fact, prior to joining Citadel Outsource Group LLC., she was a top performing business office director within one of the nation’s largest health care systems where she managed large teams and departments of revenue cycle professionals.
Now, as Vice President, Revenue Cycle Services at Citadel, she partners with hospital leadership to provide executive guidance, revenue cycle best practices, and strategic planning initiatives. Her key strengths include revenue cycle assessments, project management, leadership of cross-functional teams, and successful implementation of new systems and processes.

Mrs. Holland has presented seminars to patient financial services executives and line staff focused on healthcare revenue cycle best practices, legislation governing healthcare reimbursement, and ways to improve financial recovery from the overall delivery of patient care.

Theresa Brugman
Director of Accounting and Human Resources

Mrs. Brugman recently began her healthcare career after serving in the manufacturing industry for over 15 years. While in the manufacturing industry, she served as president of a small manufacturing company, where her responsibilities included financial and operational oversight.

In addition to her manufacturing experience, Mrs. Brugman worked for over 2 years in a local public accounting firm and has served on several not-for-profit boards, including the Boy Scouts, the PTO, St. Timothy Lutheran church and TOTS.

Mrs. Brugman earned her Bachelor of Science in Business with a major in Accounting from the University of Wisconsin-Oshkosh and is also a Certified Public Accountant.

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